Delivery & Returns
Please note that our furniture is unique and it is designed and made by us, to order, with our small team. Our furniture delivery time is usually 5 – 10 days. Should there be any delay we will advise you and please do contact us before ordering if you have any questions.
Delivery
Homewares
Most of our homewares are sent by Royal Mail Standard rate. However heavier items (Emma Chopping Board and Otter Shelf Kit) or large orders of multiple items that increases weight and size will be sent by Royal Mail Heavy/Large items rate. Charges are:
Royal Mail Standard rate - £4.95
Royal Mail Heavy/Large item/s rate - £8.95
Delivery up to 5 working days
Charge calculated at checkout
Furniture
Our furniture is sent by courier (usually Parcelforce) with delivery charged according to the number of items. For furniture where product pricing is shown in our Shop the charges are:
£20 per single furniture item
£5 per additional furniture item
£45 for our Clove Coffee Table due to size and weight
Our furniture is made to order and delivery is usually 5 - 10 working days.
Charge calculated at checkout
If you order furniture and homewares at the same time, the homewares will be included with your furniture delivery or sent separately, with only your furniture delivery cost to pay.
Commercial customers - please contact us about delivery arrangements:
Email: Sales@woodmancoteretro.com
Telephone: 01453 872350
Returns
We always want you to be happy with your purchase, so should you change your mind you can return items within 14 days of receipt. Returned items must be unused and with the original packaging. Please contact us at sales@woodmancoteretro.com or 01453 872350 so we know you are returning an item. Please include a covering note in your return with your details.
The cost of returning unwanted items safely packaged and undamaged is the responsibility of the customer. We suggest obtaining proof of posting and using a recorded delivery service.
Once an item has been received by us within the 14 days and clearly in unused and original condition, we will issue a refund for the cost of the returned item to the card used when ordering. Delivery charges will not be reimbursed. Please allow up to 14 days for your refund to be processed.
Faulty or damaged items
We take great care with our products, but if you unfortunately receive an item that is faulty or damaged, please contact us within 48 hours so we can resolve the issue promptly - sales@woodmancoteretro.com or 01453 872350.